Manager
demo environment · Mock data only · No confidential information
Operations Overview
Risk, Compliance & Governance
Workforce Strategy & Optimization
Notifications
LIVE
Live escalation watch active
Cross-queue sentiment monitor running for Loyalty
Monitoring only
Now
LIVE
Service level risk detected
Hold times trending above target in Loyalty
Monitoring only
2m
ACTION
Schedule change request
3 shift swaps awaiting manager approval
Review request
22m
ACTION
Staffing gap flagged
Peak hour coverage below target in Loyalty
View coverage
54m
INFO
Capacity forecast updated
Expected call volume up 6% for next week
Read update
Today
INFO
Weekly staffing review ready
Headcount summary prepared for leadership
View schedule
4h
Lauren Mitchell
Manager
Profile details
Lauren Mitchell
Senior Operations Manager · Customer Care
Timezone
PT
Shift
7:00 AM - 3:30 PM
Queue focus
Retention, Loyalty
Status
On call
Last calibration
Thu
Tenure
5y 8m
Risk, Compliance & Governance
Policy adherence, audit readiness, and emerging risk signals
Today
1 Mo
3 Mo
1 Yr
All agents
Compliance Trends
✦ AI Insights
Industry standards
Privacy & security
Company policies
Critical controls
Higher is better
Compliance score (%)
90
80
70
Industry standards: baseline regulatory checks across queues, 82% → 85% → 88%
Privacy & security: data handling and disclosure checks, 84% → 86% → 89%
Company policies: internal scripts and process requirements, 78% → 79% → 81%
Critical controls: high risk checks like identity and consent, 70% → 72% → 74%
88%
89%
81%
74%
1 Mo
2 Mo
3 Mo
3 Mo rolling average with latest values at right
Review full report
Policy Violation Heatmap
✦ AI Insights
Public Templates
ID verification
HIPAA
Privacy disclosure
Internal Templates
Offer terms upsell
Highest risk queues highlighted
Review audit queue
Regulatory Readiness
✦ AI Insights
91
Strong
Readiness index
High risk audits
97%
Explainability coverage
86%
Root Cause Explorer
✦ AI Insights
Script incomplete
28%
Adherence gap
21%
Upsell uncertainty
18%
Audit quality
0.72 per check
Compliance Risk Snapshot
✦ AI Insights
12%
Low
Risk severity
-1.4% MoM policy risk in Billing
Primary drivers:
ID verification and PHI handling
Severity Trend
✦ AI Insights
Severity Trend: higher means more high severity issues
Severity score rises 1.8 to 2.2 across the last 3 months
Severity rising
Governance & Data Assurance
✦ AI Insights
Data residency
US hosted service, SOC 2 certified
Data source summary
CRM connected
KB connected
Policy controls: HIPAA, PCI
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Time range locked in demo
Choose a range in production to update all compliance trends and risk signals
Demo uses a fixed 3 month window to keep numbers consistent
Scope filters are disabled in demo
Queue and agent filters require live routing data
Demo uses the same mock queue for all views
Reporting disabled in demo
Report exports require a connected analytics workspace
Use this button in production to open the full report