Manager demo environment · Mock data only · No confidential information
Operations Overview
Real-time operational health across service quality, staffing, and risk signals
KPI Command Center
✦ AI InsightsCustomer Satisfaction
86.4%
+1.6 pts
3 Mo: 84.8 → 85.6 → 86.4
Compliance Health
92.4
+0.8
3 Mo: 91.6 → 92.1 → 92.4
Operational Efficiency
AHT 5m 21s
-21s
FCR 76%
+2.4 pts
RCR 11.0%
-0.7 pts
Workforce Stability
16
Low
3 Mo: 19 → 17 → 16
Risk & Stability Snapshot
Compliance Risk Level
Low
Low 62% · Moderate 20% · Elevated 12% · High 6%
ID verification drift
+2.5% month over month
PCI language misses
-1.7% with updated script
Escalation adherence
Stable in Billing queue
Emerging Experience Risks
✦ AI InsightsReduce hold time for Claims
Longest waits in afternoon window
Revise new customer script
Confusion on next steps
Confidence interval
High
Repeat Contact Cost
$11,350
This month
AI Efficiency Gain
$8,200
Since launch
Prevented Escalations
1,158
Last 30 days
Executive Summary
✦ AI InsightsWhat changed
+3% MoM customer satisfaction
+2.5% ID verification failures over the past month
+3.2% monthly efficiency gains from AI assist
Business Impact Signals
✦ AI Insights$11,350
This month
Service stability
High
Executive Summary
✦ AI InsightsWhat changed
+3% MoM customer satisfaction
+2.5% ID verification failures over the past month
+3.2% monthly efficiency gains from AI assist
Why it matters
CSAT improved from sustainable coaching
+2 point compliance score boosts audit readiness
Surveyed agents report higher confidence